Improving Government Services


This category aims to involve young people in improving government services that are currently provided by government entities in Dubai. It requires the team to propose a project idea to improve a service and to prepare it in a specific way. The idea of the project is to contribute mainly to the happiness of people using pioneering and unprecedented methods and techniques. The proposed project idea can address the issue of how the service is provided, staff skills and / or techniques and / or partnerships with other sectors, among others.

Special conditions for the category

  • The service should be listed on the approved list of services for the current year as described on citymakers.ae website.
  • The project idea should add a value to people and contribute in their happiness.
  • The proposed service is applicable and has a positive impact now and in the future.
  • The proposed service should be innovative and pioneer.
  • Please see the list of general conditions.

Servicesyou can choose to improve

Request to Open a Criminal Case

This service allows customers to report cases of different offenses such as breach of trust, insult via mobile, threat.





Service Channels

Think..Think..

How can we make the service easier and provided in a smarter way?

Dubai Police
for more information Click here

Buses service

This service enables you to use buses provided by the Roads and Transport Authority through a fleet covering a network that has many internal routes inside and outside Dubai and that is periodically updated to serve all urban regions in Dubai and important areas outside Dubai. These buses are equipped with many facilities to meet the needs of the customers and to make their commute secure and easy.

Service Channels

Think..Think..

How to increase the number of young bus users and other citizens?

Roads and Transport Authority
for more information Click here

Membership in Public Libraries

The service allows the public to borrow books and get the privileges of other services. In addition, some of the features of the service offered is to have access to all branches of libraries (total of 8 public libraries in Dubai), free use of the Internet and the benefit of low-fee services.

Service Channels

Think..Think..

What is your vision for future libraries?

How can we increase the number of public library visitors?

What are the services that you would like to add in the membership package?

Dubai Culture & Arts Authority
for more information Click here

Entry and Exit – Sea Ports

This service allows foreigners to enter or leave the country through entry and departure points.

Service Channels

Think..Think..

What are the other options to make this service easier for foreigners?





General Directorate Of Residency And Foreigners Affairs Dubai
for more information Click here

Smart Home care

Providing medical services to eligible patients at home to follow up their health condition and provide the necessary care instead of visiting clinics and hospitals.

Service Channels

Think..Think..

How can we improve the service and increase the number of beneficiaries?

Dubai Health Authority
for more information Click here

Participation in festivals and events

The Department of Tourism and Commerce Marketing (DTCM) organizes several events and festivals through the year for all ages and visitors. Such as Dubai Shopping Festival , Modhesh World and Summer Surprises.

Service Channels

Think..Think..

Can we change the way of organizing festivals and events in Dubai?

How can we make the visitors get a better experience?

Department of Tourism and Commerce Marketing
for more information Click here

Dispute Resolution

This service allows clients to present their disputes before the Center for Amicable Settlements of Disputes in order to resolve the dispute with their opponent amicably through quick and cost effective procedures.

Service Channels

Think..Think..

How can the settlements sessions be more effective?

Dubai Courts
for more information Click here

Request for Issuing EV Green Charger Card

This service issues cards to charge electric vehicles at the Green Charger stations in Dubai, and issues monthly bills.

Service Channels

Think..Think..

Are you going to use this service in the future?

How can we make the service more convenient for you in the future?

Dubai Electricity Water Authority
for more information Click here

Request to reserve DM Club Facilities/ Services

The service allows the customer to reserve big spaces such as football and basketball courts, which are available in parks and fields under Dubai municipality.

Service Channels

Think..Think..

How do young people want to apply for this service?

What additional services would they like to add to the sports facilities services?

Dubai Municipality
for more information Click here

Intellectual Properties complaints

The customer applies a complaint whenever a duplicated goods were found in market to protect society and companies from counterfeit goods.

Service Channels

Think..Think..

How to submit a complaint in an easy and smooth manner?




Dubai Customs
for more information Click here

Employment visa renewal

Sponsored company aims to renew the employment visa of the employee within the allowed grace period in order to avoid the penalties and stay legally inside the Once the sponsored company submits the request for employment visa renewal, Government relation section start the procedure and supervise all process stages and issue renewed employment visa.

Service Channels

Think..Think..

How can we make the process smother?

Trakhees
for more information Click here

Children safety service

Protecting children under 18 years of age from abuse by anyone in their internal or external environment of all nationalities.





Service Channels

Think..Think..

How can we provide the service in another way to encourage children to request the service and feel safer?

Community Development Authority
for more information Click here

Personal Water Sport Registration (Jet Ski)

Getting permeation to enjoy Water Sport Marine Craft (Jet ski) for Individuals.

Service Channels

Think..Think..

What are your suggestions to improve the service?

Dubai Maritime City Authority
for more information Click here

Renew Existing License

Renewing the current license in Jabal Ali Free Zone.

Service Channels

Think..Think..

How to make the process of license renewal easier?

Jabel Ali Free Zone
for more information Click here

Community Awareness

This service provides awareness workshops on basic first aid for individuals and government

Service Channels

Think..Think..

How can the youth be more aware of the importance of training?

How would young people like to have such training?

Dubai Corporation For Ambulance Services
for more information Click here

Housing Loans service

Mohammed bin Rashid Housing Establishment provides a range of housing services including loans to: purchase ready built houses, build on empty land, purchase apartments,, with the aim of meeting the aspirations and needs of Emiratis and help them to achieve family stability.

Service Channels

Think..Think..

What are the expectations of young people for loans and future housing?



Mohammed Bin Rashid Housing Establishment
for more information Click here

Case Registration Service

A service provided to any person subjected to a crime or the one who wants to report a crime in order to impose punishment on the offender by registering the case in the Public Prosecution. This service is processed in case of not registering or transferring the criminal complaint from the police to the Public Prosecution.

Service Channels

Think..Think..

How can we register a case in an easier way?

Public Prosecution
for more information Click here

Donations service

This service allows clients to donate to the endowment programs and projects which are offered by the foundation.

Service Channels

Think..Think..

How to increase the number of donors and create awareness about the service?

Awqaf & Minors Affairs Foundation
for more information Click here

Application for registration of a drone for personal use

This service enables you to apply for an RPAS (Drone) registration/Application for personal non-commercial use.

Service Channels

Think..Think..

Did any of your friends faced challenges in getting the drone permits?

How can we make the proses easier for everyone?

Dubai Civil Aviation Authority
for more information Click here

Dubai Real Estate Institute Services

This service allows customers to work in various real estate activities to register in real estate courses to complete the requirements to perform the activity in Dubai. It also allows customers to apply for a membership.

Service Channels

Think..Think..

How can we register and get the trainings in a new way?



Land Department
for more information Click here

Training services

A service that provides training programs in the field of entrepreneurship in order to develop the professional capabilities and competencies of entrepreneurs to enable them run their business in various activities and sectors in Dubai.

Service Channels

Think..Think..

How do you imagine these trainings in the future?

How can we encourage the public to register for these trainings?

Department of Economic Development in Dubai
for more information Click here

Communicating with Parents

How to activate communication with parents of students in private schools in Dubai and build an interactive platform to respond to their requirements and inquiries and build a strong relationship with them to ensure the effective development of students.

Service Channels

Think..Think..

How can we have an effective way of communication with parents?



Knowledge and Human Development Authority
for more information Click here

Application for registration in programs and events of the department

Registration and participation in all programs and events of the Department for individuals, establishments, governmental departments, and Private Companies.



Service Channels

Think..Think..

How can increase number of youth to participate in these events?

Islamic Affairs & Charitable Activities Department
for more information Click here

Sports Establishment Registration Approval

The approval of the sports institutions license shall be granted to the company, institution or establishment which is licensed in the Emirate to exercise sports activity, whether for commercial or non-commercial purposes, including but not limited to sports club, sports company, sports academy, sports center and fitness center. Culturally and sportily "through the service delivery channels approved by the Council

Service Channels

Think..Think..

How do you imagine getting this service in the future?

Dubai Sports Council
for more information Click here

How will the judging committee evaluate the ideas?

  • 30%
    Impact: What will this service add to Dubai?

    The idea will be evaluated by the social, economic, and environmental impact it has on Dubai, as well as on people’s happiness.

  • 35%
    Feasibility: Can this service be implemented?

    The feasibility of implementing the idea. Is there a high cost for the idea? Or is it suitable for the size of the idea? Is it a realistic idea that we can see in real life?

  • 15%
    Innovation: Is it a new and creative idea?

    The idea has the “WoW” factor. Is it an idea that no one ever thought of? Is it an idea that is new and creative and will amaze everyone?

  • 20%
    Sustainability: Can the idea be sustainable for in a long term?

    The sustainability of the idea and its effect now and for the future. Are we going to benefit from the idea today and next generation as well?