Improving Government Services


This category aims to involve young people in improving government services that are currently provided by government entities in Dubai. It requires the team to propose a project idea to improve a service and to prepare it in a specific way. The idea of the project is to contribute mainly to the happiness of people using pioneering and unprecedented methods and techniques. The proposed project idea can address the issue of how the service is provided, staff skills and / or techniques and / or partnerships with other sectors, among others.

Special conditions for the category

  • The service should be listed on the approved list of services for the current year as described on citymakers.ae website.
  • The project idea should add a value to people and contribute in their happiness.
  • The proposed service is applicable and has a positive impact now and in the future.
  • The proposed service should be innovative and pioneer.
  • Please see the list of general conditions.

Servicesyou can choose to improve

Volunteering

Providing Services to volunteers through "Volunteering" smart app that include event management, volunteers attendance, volunteering hours calculation, agenda management, new registration and receiving suggestions and feedback.

Community Development Authority
for more information Click here

Entrepreneur Training Programs

Providing training programs to entrepreneurs in order to develop their capabilities and competencies and enable them to run their businesses professionally

Department of Economic Development in Dubai
for more information Click here

Passenger's Journey

The journey of reaching airport till boarding airplane. Services may include Information service, commuting, entertainment and passing screening and passport control.

Dubai Airports
for more information Click here

Responding to emergency cases

Requesting Civil Defence services in emergency cases by calling emergency number.

Directorate General Of Civil Defence Dubai
for more information Click here

Settlements and family reconciliation

Providing services to dispute parties to amicably resolve disputes between them in order to avoid recourse to the judicial. This can be done through smart app or visiting Dubai Courts offices.

Dubai Courts
for more information Click here

Museum Services (Etihad Museum)

Experiencing Etihad Museum which includes ticket purchasing, accessing exhibitions, interactive and educational programs.

Dubai Culture & Arts Authority
for more information Click here

Submit Information "RAFED"

Communicating with Dubai Customs to provide information related to smuggling of dangerous materials and counterfeit goods.

Dubai Customs
for more information Click here

Solar Connection

Connecting solar power generators located in buildings and houses with DEWA network in order to benefit from surplus production and protecting the environment.

Dubai Electricity Water Authority
for more information Click here

Regular Comprehensive Screening

Providing all comprehensive periodic checkups for individuals aged 18 years and over to prevent disease.

Dubai Health Authority
for more information Click here

Permits Service

Requesting permit to access JAFZA for specific period of time

Jabel Ali Free Zone
for more information Click here

Sales Services

Registering purchases and selling of real states in Dubai by visiting Land Department.

Land Department
for more information Click here

Housing Loans

Providing housing services to ease customers experience when applying for a financial loan to build, buy or maintain a home.

Mohammed Bin Rashid Housing Establishment
for more information Click here

Rail services

Using metro or tram in Dubai through a fully automated rail system to travel between different areas in Dubai.

Roads and Transport Authority
for more information Click here

Airport entry and exit

The journey of passing through smart gates and passport control in airport for passenger and document identification.

General Directorate Of Residency And Foreigners Affairs Dubai
for more information Click here

Patients Transfer

Requesting ambulance to transport patients from hospitals to homes and vice versa inside and outside the emirate.

Dubai Corporation For Ambulance Services
for more information Click here

Parks

Experiencing visiting parks in Dubai.

Dubai Municipality
for more information Click here

Sports Event NOC

Requesting NOC to organize any kind of sporting events in the Emirate of Dubai.

Dubai Sports Council
for more information Click here

Endowment Certificate Request

Issuing endowment certificate for private property and Waqf funds.

Awqaf & Minors Affairs Foundation
for more information Click here

Case documents Photocopy Service

Obtaining copy of judicial and case documents.

Public Prosecution
for more information Click here

Student Registration in Dubai Private School

Registering students and parent information in KHDA portal and formal registration of the student in the school.

Knowledge and Human Development Authority
for more information Click here

eCRIMES

Reporting cases of misusing of social media channels for specific offenses such as threat, insult via phone or electronic channel.

Dubai Police
for more information Click here

Dubai Expert

Electronic training program based on electronic games and a full-fledged video on the Internet where tour guides can organize their entire tour trips through the program and enjoy sightseeing.

Department of Tourism and Commerce Marketing
for more information Click here

Student part-time Employment Permits

Allowing Students to work in a part-time job or full-time in order to give them the opportunity of earning work experience in early stages.

Dubai Creative Clusters Authority
for more information Click here

Marine Craft Crew Licensing

Issuing and renewing all types of Marine Craft driving License and crew engineering permits in addition to the Pilot and Trainer and other permits By licensing marine craft crew.

Dubai Maritime City Authority
for more information Click here

Registration in Holy Quran Memorization Class request.

Registering in Holy Quran Memorization Classes via electronic system.

Islamic Affairs & Charitable Activities Department
for more information Click here

Commercial Licensing

Issuing commercial and professional licenses required to establish business in freezones.

Trakhees
for more information Click here

Membership services

Requesting membership in Dubai Chamber of Commerce and Industry to benefit from services and programs that help developing their businesses.

Dubai Chamber of Commerce and Industry
for more information Click here

How will the judging committee evaluate the ideas?

  • 30%
    Impact: What will this service add to Dubai?

    The idea will be evaluated by the social, economic, and environmental impact it has on Dubai, as well as on people’s happiness.

  • 35%
    Feasibility: Can this service be implemented?

    The feasibility of implementing the idea. Is there a high cost for the idea? Or is it suitable for the size of the idea? Is it a realistic idea that we can see in real life?

  • 15%
    Innovation: Is it a new and creative idea?

    The idea has the “WoW” factor. Is it an idea that no one ever thought of? Is it an idea that is new and creative and will amaze everyone?

  • 20%
    Sustainability: Can the idea be sustainable for in a long term?

    The sustainability of the idea and its effect now and for the future. Are we going to benefit from the idea today and next generation as well?

Registration is now closed.